Return & Refund Policy

At Grand Union Trading Company, we are committed to providing the highest quality men’s accessories and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to assist you with our clear and transparent return policy.

1. Return Window

You have 30 days from the date of receiving your item to request a return. Requests made after this 30-day period will unfortunately not be eligible for a refund or exchange.

2. Eligibility for Returns

To ensure a smooth return process, your item must meet the following conditions:

  • The item must be unused, unworn, and in the same condition that you received it.
  • It must be in its original packaging, including all branded boxes, dust bags, tags, and protective films.
  • A valid receipt or proof of purchase is required.

Note: Certain items, such as personalized accessories or grooming products, are non-returnable due to hygiene and customization reasons.

3. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Email our support team at support@glamavicaa.com with your order number and the reason for the return.
  2. Authorization: Once your return is approved, we will provide you with the specific return instructions and the verified return address.
  3. Shipping: Customers are responsible for the shipping costs of returning items. We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned package.

4. Inspection and Refunds

Upon receiving and inspecting your returned item, we will notify you via email regarding the approval or rejection of your refund.

  • Approved: Your refund will be processed and automatically applied to your original payment method within 7-10 business days.
  • Rejected: If the item shows signs of use or damage, it will be returned to the sender, and no refund will be issued.

5. Damages and Incorrect Items

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong product, contact us immediately at +852 9110147 or via email so we can resolve the issue promptly.

6. Company Contact Information

For all return-related inquiries, please contact our headquarters:

  • Company Name: Grand Union Trading Company
  • Business Address: LEVEL 8, MARINA 8, 8 HEUNG YIP ROAD, Wong Chuk Hang, Hong Kong SAR
  • Customer Support Email: support@glamavicaa.com
  • Phone Number: +852 9110147